Practice Telephone System
The practice no longer uses the automated system, instead you will be connected to one of our Clinical Support Workers who will help to ensure that you are directed to the most appropriate clinicain for your needs. This may be the Clinical Pharmacist, Nurse, Health Care Assistant or local pharmacy as you do not always need to see the GP.
If you need to speak to the Practice Nurse or need an urgent appointment you will no longer need to keep trying to ring Jackie as you will be put on her list and she will call you back.
The phone system has also been changed to allow more calls to come through at once, however there will still be times when all the lines are busy, especially first thing in the morning and after children come home from school and nursery. Please try to avoid these times if you can.