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Noticeboard

Appointments
Appointments can be made by telephone or at the reception desk.  Please make a separate appointment for each person.  If you find you are unable to attend please cancel as soon as possible so that the appointment can be offered to someone else

Test Results
Please contact the surgery to obtain the results of tests or x-rays. For reasons of confidentiality test results can only be given to the patient themselves or to the parent or legal guardian of children under 16 years of age.

Telephone Advice
If you require a telephone consultation with a doctor or nurse, please tell the receptionist who will arrange for the doctor or nurse to ring you on the contact details you provide.  Telephone consultations will usually take place after the end of each surgery or clinic

Confidentiality

Confidentiality

Everyone working for the NHS has a legal duty to keep information about you confidential.  As you may receive care from other organisations as well as the NHS (eg Social Services), we may need to share some information about you so that we can all work together for your benefit. We will only ever use or pass on information about you if others involved in your care have a genuine need for it.

Information will not be disclosed to third parties without your permission unless there are exceptional circumstances or the information is to be provided in an anonymised, encrypted or aggregated form (eg for research or statistical analysis).

Your information may be used by the practice for management, audit and research purposes.

Your information may be used by the NHS to assess the needs of the general population, review services, review care standards, for teaching purposes, to conduct health research and development, to audit NHS accounts and services, to pay your GP for the care they provide, to prepare statistics on NHS performance, to investigate complaints, legal claims or untoward incidents. Information for these purposes is generally supplied in an anonymised, encrypted or aggregated form.

You have the right to know what information we hold about you. If you would like to see your records, please refer to our Access to Medical Records policy available on our website or from reception.

The practice complies with Data Protection and Access to Medical Records legislation.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Access to Medical Recordsfiles_5

No charge is made for patients wishing to view their medical records (or someone else's with express, written consent from the patient concerned). However, viewing must take place by prior arrangement.

  • Apply in writing to: Miss Nigat Sultana, Business Manager

  • Your GP will be asked if they have any objection to you accessing all or part of your records.

  • An appointment will be made for you to attend the practice, at a time when a member of staff is available to chaperone you. We will endeavour to time this so that your GP is on the premises, in order that they may answer any queries or decipher any information.

Should you require photocopies of all or part of your medical records:

  • We will charge a £10 access fee plus 35p per copy made.

  • You will be made aware of the total charge and payment must be received prior to copies being made.


FREEDOM OF INFORMATION

The ICO has published a new Model Publication Scheme that all public authorities are required to adopt by 1st January 2009.

Model Publication Scheme - further information

 



 
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