Noticeboard

Appointments
Appointments can be made by telephone or at the reception desk. Please make a separate appointment for each person. If you find you are unable to attend please cancel as soon as possible so that the appointment can be offered to someone else

Test Results
Please contact the surgery to obtain the results of tests or x-rays. For reasons of confidentiality test results can only be given to the patient themselves or to the parent or legal guardian of children under 16 years of age.

Telephone Advice
If you require a telephone consultation with a doctor or nurse, please tell the receptionist who will arrange for the doctor or nurse to ring you on the contact details you provide. Telephone consultations will usually take place after the end of each surgery or clinic

Welcome to Whitefield Health Care

Coronavirus alert

For general information on coronavirus please use the link below

https://www.nhs.uk/conditions/coronavirus-covid-19/

If you have any concerns about possible symptoms from or exposure to coronavirus, the current Public Health England Guidance is to use the NHS 111 online service which has created pages to advise you what you should do for your particular circumstances.

These can be accessed at: https://111.nhs.uk/service/covid-19

Please do not attend the surgery.

Whitefield Health Care would like to invite you to join DoctorLink.

We have been looking at how we can improve access to Practice Services; DoctorLink is our new online service where you can:

Access advice
Book appointments online
Request repeat prescriptions

Sign-up is simple and you can create an account here

https://app.doctorlink.com/whitefieldhealthcare/register

For all urgent appointments, we ask that you undertake a symptom assessment through DoctorLink. The symptom assessment will ask you a number of questions to help to identify your problem. The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self-care. If your outcome indicates that an appointment is required at the practice, you simply click on the 'request an appointment' button. Once your request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom checker).

The information you provide will be shared with our clinical team(where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.

PRACTICE AIM – MISSION STATEMENT

Whitefield Health Care aims to provide a friendly and efficient service to the practice population. This will be achieved by:

Offering a high quality service through well trained staff
Anticipating and meeting patient’s health needs
Access to a wide range of services

Privacy Information Leaflet

Our Privacy Information leaflet explains how we gather, use, disclose and manage your information.

PRACTICE RECEIVES PRESTIGIOUS AWARD QPA_logo_2011[1]

In 2011 the Practice was awarded with the prestigious Quality Practice Award

from the Royal College of General Practitioners (RCGP). We are currently

one of only 17 practices in England to achieve this.

Press Release - Nelson Practice earns prestigious Quality Practice Award

Medical Record Icon - medical record, medical, record, medical file, patient file

CLICK HERE TO VIEW YOUR MEDICAL RECORD WITH PATIENT ACCESS

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All patients have a named, accountable GP who is responsible for the patients' overall care at the Practice. Your named GP has been allocated to you by the Practice and is displayed on your repeat prescription (if you have one). If you wish to know who your allocated GP is please ask us. You can still make appointments with any of the GPs.