Welcome to Whitefield Health Care
For general information on coronavirus please use the link below
If you have any concerns about possible symptoms from or exposure to coronavirus, the current Public Health England Guidance is to use the NHS 111 online service which has created pages to advise you what you should do for your particular circumstances.
These can be accessed at: https://111.nhs.uk/service/covid-19
Please do not attend the surgery.
Whitefield Health Care would like to invite you to join DoctorLink.
We have been looking at how we can improve access to Practice Services; DoctorLink is our new online service where you can:
- Access advice
- Book appointments online
- Request repeat prescriptions
Sign-up is simple and you can create an account here
For all urgent appointments, we ask that you undertake a symptom assessment through DoctorLink. The symptom assessment will ask you a number of questions to help to identify your problem. The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self-care. If your outcome indicates that an appointment is required at the practice, you simply click on the 'request an appointment' button. Once your request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom checker).
The information you provide will be shared with our clinical team(where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.
PRACTICE AIM – MISSION STATEMENT
Whitefield Health Care aims to provide a friendly and efficient service to the practice population. This will be achieved by:
- Offering a high quality service through well trained staff
- Anticipating and meeting patient’s health needs
- Access to a wide range of services
Privacy Information Leaflet
Our Privacy Information leaflet explains how we gather, use, disclose and manage your information.
PRACTICE RECEIVES PRESTIGIOUS AWARD
In 2011 the Practice was awarded with the prestigious Quality Practice Award
from the Royal College of General Practitioners (RCGP). We are currently
one of only 17 practices in England to achieve this.
Press Release - Nelson Practice earns prestigious Quality Practice Award
CLICK HERE TO VIEW YOUR MEDICAL RECORD WITH PATIENT ACCESS
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All patients have a named, accountable GP who is responsible for the patients' overall care at the Practice. Your named GP has been allocated to you by the Practice and is displayed on your repeat prescription (if you have one). If you wish to know who your allocated GP is please ask us. You can still make appointments with any of the GPs.
PLEASE DO NOT USE THE LINK TO REQUEST AN APPOINTMENT AS IT DOES NOT WORK
(Site updated 16/06/2020)